Print Management Review & Recommendations
We have a wealth of specialist knowledge and skills on how to apply COTS solutions across our software
portfolio to best meet your needs.
Print infrastructure consolidation
Automation of the
end to end print
process and related
OEM updates and
their specific impact
to the customer
Bespoke Print Management Solutions
OEM accreditation is just the start. We work closely with our partners and have an unparalleled knowledge
– we get underneath their solutions to gain an in-depth understanding.
As a result, our in-house developers can push the boundaries of print technology to ensure that you have
a solution that truly fits your unique requirements.
How we have helped:
Real time Helpdesk Integration
print / scan
Our approach to customer support within Cosmos is to constantly update and share knowledge throughout our
tiered support model so that our customers can expect the most rapid resolution to their print problem.
To enable this we have a constant flow of technical training from both OEMs and Cosmos senior technical
resources all the way through to our 1st line colleagues.
World Class Support for Print Solutions
Cosmos’s experienced Technical team are capable of working across the IT landscape as the source
of complex print issues often lie outside of the print solution. E.g. Network, firewalls, desktop, etc.
Working Across the
Although our preferred methodology is ITIL IT Service Management, we can tailor our service provision
to meet your requirements. We have considerable experience working with customers who have adopted
alternative standards such as COBIT, MOF, CMMI etc.
Alignment With Standards
We Are IT Led
At Cosmos it’s the combination of people, technology and process that really makes the difference.
We put knowledge sharing high on our agenda and place critical focus on developing our IT expertise within
print – inclusive of print server, driver and queue management, print management technology and beyond to
thewider network landscape.
Our experience implementing the unique print requirements of industry verticals gives us the capability to resolve difficult problems and to deliver complex solutions tailored to your specific needs.