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Professional National Service

Fast Response Wherever You Are


We know that getting your device up and running is business critical. Cosmos’s systems have been

designed to maximise fleet uptime for all of our customers and deliver the most expedient onsite

call response.

This empowers us to be proactive in our management of spare parts, consumables and engineer

response times regardless of whether you are an SME with a single site or a FTSE100 with multiple sites.

Cosmos is the only vendor-neutral MPS provider who can offer a true nationwide service utilising

directly employed support staff. Through this network of engineers we are able to offer industry leading

SLAs across nationwide fleets.


Advanced Engineer Response

We use GPS technology to pinpoint engineers so you know exactly where they are via our customer portal.

Cosmos reduces response times and return to fit rates by integrating Cosmos Intelligence in its back office systems.


We match the closest engineer to your site who has the skills and parts to resolve the diagnosed job, and

optimise their route in traffic.

When finished the engineer updates his PDA giving you real-time service call detail and Cosmos up to the

minute stock management information.

Cosmos ensures each engineer carries with them a stock of high-mortality parts in order to maintain

an average first time fix rate of three hours.

Proactive Spare Parts


Key Benefits



Multi-vendor support



High-service availability



Industry leading SLAs across national fleets

OEM Accredited Nationwide Engineer Network – CRB, NDA, Security Cleared

Rapid response in Capital and Greater London with an average 89% first time fit rate.

National Service Coverage

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