Professional National Service
Fast Response Wherever You Are
We know that getting your device up and running is business critical. Cosmos’s systems have been
designed to maximise fleet uptime for all of our customers and deliver the most expedient onsite
This empowers us to be proactive in our management of spare parts, consumables and engineer
response times regardless of whether you are an SME with a single site or a FTSE100 with multiple sites.
Cosmos is the only vendor-neutral MPS provider who can offer a true nationwide service utilising
directly employed support staff. Through this network of engineers we are able to offer industry leading
SLAs across nationwide fleets.
Advanced Engineer Response
We use GPS technology to pinpoint engineers so you know exactly where they are via our customer portal.
Cosmos reduces response times and return to fit rates by integrating Cosmos Intelligence in its back office systems.
We match the closest engineer to your site who has the skills and parts to resolve the diagnosed job, and
optimise their route in traffic.
When finished the engineer updates his PDA giving you real-time service call detail and Cosmos up to the
minute stock management information.
Cosmos ensures each engineer carries with them a stock of high-mortality parts in order to maintain
an average first time fix rate of three hours.
Proactive Spare Parts
Industry leading SLAs across national fleets
OEM Accredited Nationwide Engineer Network – CRB, NDA, Security Cleared
Rapid response in Capital and Greater London with an average 89% first time fit rate.